Terms of service

Last updated 1 November 2026. These terms are between you, the food business, and Alfie Dodridge trading as RatingReady.

What we provide

A written food safety management system and supporting documents, based on what you tell us about your business, delivered electronically within two working days of receiving your completed intake form. For the £295 service, also a response plan for your latest inspection letter and a drafted re-rating request. We do not visit your premises.

What we do not do

We do not inspect, certify or award ratings. Only your local council decides your food hygiene rating, and it may score any part of an inspection up or down. Your system only works if it describes what you really do and you keep using it.

Your responsibilities

You are responsible for the accuracy of the information you give us, including every ingredient and allergen on your menu, for checking the documents before you use them, and for keeping them up to date when your menu, suppliers or methods change. You remain the food business operator responsible for food safety under the law.

Our guarantee

If, within six months of delivery, your council re-inspects you and the inspection report still says your food safety management system or records are inadequate, and you have used our system and kept its records since delivery, we will refund our fee in full. Send us the report to claim. The guarantee does not cover the council's own fees.

Payment and cancellation

You pay in advance. Because the work is made to order for your business, you can cancel for a full refund until we start writing, which is when you submit your intake form. After delivery, if something is wrong or missing we will correct it free of charge.

Liability

Our total liability to you is limited to the fees you paid us. We are not liable for loss of business, profits or ratings. Nothing in these terms limits liability that cannot be limited by law.

Law

These terms are governed by the law of England and Wales.